1. Introduction

This Privacy Policy explains how ("we," "our," or "us") collects, uses, shares, and protects information in relation to our website, services, and your choices about the collection and use of your information.

This policy applies to all visitors, users, and others who access our services ("Users"). By using our services, you understand and agree to the collection and use of information in accordance with this policy.

2. Information Collection

We collect several types of information from and about users of our services, including:

2.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, date of birth, and contact information.
• Profile Information: This includes your preferences, account settings, and any other information you provide in your account profile.
• Transaction Information: If you make a purchase or engage in transactions, we collect payment information, purchase history, and billing details.
• Communications: When you contact us directly, we record the communications and collect any information provided in those interactions.

2.2 Information We Collect Automatically

• Device Information: We collect information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Log Information: We record information about your use of our services, such as the type of browser you use, access times, pages viewed, and your IP address.
• Location Information: With your consent, we may collect and process information about your actual location using various technologies, including IP address, GPS, and other sensors.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our services and hold certain information. See our Cookie Policy section for more details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Provide customer service and support
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

4.2 Your Cookie Choices

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services. You can also manage your cookie preferences through our Cookie Consent Banner.

5. How We Share Your Information

We may share your information in the following situations:

5.1 With Your Consent

We may share your information when you give us explicit consent to do so.

5.2 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.

5.3 For Legal Reasons

We may disclose your information where required to do so by law or in response to valid requests by public authorities.

5.4 Business Transfers

In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5.5 With Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any password and account information.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Under GDPR (for European Economic Area residents)

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

7.2 Under CCPA (for California residents)

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which that information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share personal information.
• Right to Delete: You have the right to request that we delete personal information about you that we have collected, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We may need to verify your identity before responding to your request.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +61 3 9123 4567
• By mail: 123 Collins Street, Melbourne, VIC 3000, Australia